FAQ

Check-in is available from 2:00 pm and is carried out contactlessly using a door code. You will receive your welcome message with the door code and all important information 3 days before arrival by email.

Yes. Our reception is open daily from 8:30 am to 11:00 am. Registration and payment take place on the morning after your arrival.

Your spa cards will be issued on the morning after your arrival during reception opening hours.

Yes. A few parking spaces are available directly in front of the guesthouse. Additional parking is available on our large guest parking area behind the neighboring building at Norddeicher Straße 205 (Nordseeimmobilien). Directions are included in your welcome message. A parking map is also available at reception.

No. There is no barrier and no parking permit is required.

Parking is available from 12:00 pm on the day of arrival until 12:00 pm on the day of departure free of charge.

Yes. A bicycle garage is available behind the guesthouse for storing and charging bicycles and e-bikes.

Yes. Luggage can be stored at reception under the staircase.

Yes. Please specify “in front of the main entrance door” as the delivery location. Our staff will collect your luggage and store it until your arrival.

Our breakfast buffet is served daily from 7:30 am to 10:00 am.

Yes. Breakfast can usually be added upon arrival. During the main season, breakfast is already included in most standard rates.

Yes. Complimentary Wi-Fi is available throughout the entire property.

All rooms feature a box-spring bed (180 × 200 cm), wardrobe, seating area, table with two chairs, kettle, private bathroom with shower and toilet, and a hairdryer. Complimentary Wi-Fi is included.

Yes. Towels and bed linen are included in the room rate.

Yes. All rooms feature either a balcony or a terrace.

Our Standard and Superior rooms are located on the first and second floors. Rooms on the first floor are slightly larger, measuring approximately 22–25 m², while rooms on the second floor offer approximately 18–22 m² of living space.

Standard rooms face the street or gable side of the building. Superior rooms are located on the quieter garden side.

Our Terrace Rooms are located on the ground floor. Requests for a garden-side or street-side room can be accommodated subject to availability.

Yes. Subject to availability, we are happy to reserve a specific room or room location for you. A surcharge of €10 per night applies.

No. Rooms on the first and second floors are only accessible via stairs. Ground-floor rooms can be reached via a small step at the main entrance.

Yes. Our Terrace Rooms are located on the ground floor and can be accessed via a small step at the entrance.

Some rooms feature walk-in showers. However, they are not fully accessible for disabled guests. Rooms with walk-in showers can be requested subject to availability.

Yes. An extra bed can be provided on request in double rooms on the ground floor and first floor. The surcharge is €30 per night including breakfast.

No. Smoking is only permitted on the balcony or terrace.

No. Pets are unfortunately not permitted at Pension Frisia.

Pension Frisia is located directly at the dike.

Norddeich beach is approximately 500 metres away and can easily be reached on foot along the dike.

Norddeich railway station is only about 300 metres from the guesthouse.

The ferry terminal for Juist is approximately 200 metres away, while the terminal for Norderney is approximately 400 metres away. Both can easily be reached on foot.

Reservations can be cancelled free of charge up to 60 days before arrival. After that, cancellation remains free of charge if the room can be re-let. If re-letting is not possible, 80% of the booking amount will be charged.

Yes. Payment must be received in our bank account before arrival. Our bank details can be found in your booking confirmation and welcome message.

On our website, you will always receive the best available rate. In addition, you benefit from exclusive discounts and special offers available only through direct online bookings.

There is no staff on site in the afternoon. However, we can always be reached by phone at +49 4931 98850. Alternatively, you can contact us via WhatsApp or email.